First of all we’d like to say a massive thank you to everyone who took part in our recent survey. We designed the survey to identify areas of frustration for professionals who perform all kinds of audits and inspections.
Before undertaking this survey, based on our own experience of working with our customers and talking to prospects within the audits and inspections industry, we predicted that there would be some common areas of pain which can easily be fixed. We wanted to prove that professionals within this space are often not alone and with a bit of exploration you can find a solution that takes your business to the next level.
80% of respondents perform and manage inspections as part of a team
Question 1: “Are you responsible for improving regulatory and non-regulatory inspections in your job?”
This question was largely intended to make sure we were targeting the right people. 80% of respondents said that they were responsible and that they were part of a team. 10% said that they were solely responsible and the remaining 10% said that they were not responsible at all. These figures mirror the type of people we are constantly speaking to. The large majority manage audits and inspections as part of a team. It is these same people that can be missing out on efficiency gains as a result of poor collaboration.
70% of respondents said that follow-up and admin tasks take longer than the actual inspections
Question 2: “Does the follow-up and administrative activity created by an inspection take longer to complete than the inspections themselves?”
We often hear a mixed response when we ask this question to prospects and customers alike. Nautrally, unless someone invents a robot that can walk around a building with an eye better than a humans, inspections will always have to be carried out in person. The amount of time it takes someone to walk around a building hardly varies. Whereas time spent on follow-up and administrative activity as soon as you leave the facility, changes from business to business, based on different approaches to managing inspections.
10% said that follow-up tasks take significantly longer than an inspection, yet 30% of respondents said that the inspections took longer. Whilst the majority 60%, answered that “yes, sometimes” the administrative post-inspection tasks take longer. When you combine those who answered “yes” to this question that’s 70% of respondents. Which suggests to us that there are a considerable amount of people missing out on serious time-savings by improving their follow-up process.
Using tillr, once you’ve carried out an inspection, all of your follow-up tasks are automated. Tasks are allocated to maintenance teams, colleagues, third parties etc based on priority levels. We call this feature of tillr “auto-pilot”, you’ll call it time-saving.
90% of respondents treat time spent performing inspections and follow-up activity as a financial cost to the business
Question 3: “Do you treat time spent performing inspections and follow-up activity as a financial cost to the business?”
The saying “time is money” is common parlance in offices around the world. The question we wanted to know, was how many people think the same in the inspections and audits industry? Well it turns out 50% of respondents believe time is indeed money. Another 40% agree that time spent on inspections and follow-up tasks is a financial cost to their business but they don’t know what the cost is. Lastly, the final 10% disagreed and wouldn’t attribute time as a financial cost.
In total 90% of respondents believe that time is money, yet some don’t know the financial cost. Our customers follow a similar pattern. We find that if the person carrying out inspections or follow-up tasks are salaried, then their time is a financial cost. We’ve established that reducing the time spent carrying out inspections is practically impossible…at least in 2016 before the arrival of robo-inspectors! The way to save time and therefore money, is by reducing the time spent on follow-up tasks. Find out from tillr’s value calculator how much time you could save.
60% of respondents have the desire to reduce costs and save time and also know they can
Question 4: “Does your business have a desire to reduce costs and save time?”
We tend to find that in some cases, people are quite happy with the way they currently manage their audits and inspections. It’s a case of, “if it ain’t broke don’t fix it”. What they don’t realise, is that the benefits of cloud-based technology stretch way further than simply fixing a problem.
The other scenario we often find, is that people tell us that they recognise they can save time and money but they don’t have the time (ironically) to look at it in more detail. Which can be frustrating when we can set up users in literally minutes and save time instantly, so that you can focus on the important things!
60% of respondents answered “yes and we know we could cut costs and save time”. 30% answered “yes but we think we are already optimised”. 10% said they were “happy with their overheads and operations”.
70% of respondents use pen and paper to perform and manage inspections
Question 5: “Which methods do you use to perform and manage inspections?”
We’ve found that people using pen and paper to perform and manage inspections are our sweet spot. 70% of respondents are still using pen and paper. If you weren’t sure why you should go paperless, read one of my previous posts here. 10% of respondents are using a mobile app, 10% of respondents are using business software (great!) and the final 10% are using various methods.